Privacy Policy

Travel Editions do our utmost to protect your privacy. If you visit our website, request our brochure, sign up to receive our weekly e-newsletter or make a booking with us, this policy explains what information about you we will collect, how we will use it, the conditions under which we may disclose it to others, and how we keep it secure.

We collect and use individual client details only where we have legitimate business reasons and are legally entitled to do so.

We are transparent in our dealings with you as to what information about you we will collect and how we will use your information.

We use personal data only for the purpose(s) for which they were originally collected.

Personal information we collect

When you contact us (by e-mail, phone, letter, in person or via our website) to enquire about our tours, receive further information or make a booking, we must collect personal details in order to fulfil your request.

Information that you give us

• when booking a holiday for you
• when approaching us to supply a holiday to you
• by filling in a form requesting information
• when subscribing to our emails
• when requesting further information, services or brochures
• when completing surveys and questionnaires.

This information may include your title, gender, age, full name, address and other communication contact information, and similar information for those whom you are seeking to book a holiday for.

If you book a holiday with us, we will also collect other information such as details included in your passport, medical, dietary and disability information, and details of your holiday.

We may also ask some further voluntary questions during registration for certain services (for example, the destinations or themes of holidays you are most interested in) so we can gain a clearer understanding of our clients.

You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to you acting on their behalf in all your dealings with us.

Details of your visits to our website. This includes, but is not limited to:

• details of the computer or other device that you are using
• details of the web browser you are using
• traffic data
• location data
• weblogs
• other communication data
• IP address data

Information provided by reputable third-party data sources such as partners and travel agents.

How we use and retain your personal data

We may retain personal details for the following purposes:

• To complete and manage your booking(s)
• To send booking updates and for general communication
• To contact you with details of new tour departures, forthcoming events, surveys or competition
• To disclose to our service providers (in so far as reasonably necessary) in order to secure your booking. These can include overseas destination management companies, and accommodation and transport suppliers. Please note some may be located outside the UK/EEA
• Card payment transactions relating to our website and services are handled by our payment services provider, Realex. We share transaction data with Realex only to the extent necessary for the purposes of processing your payments and any related matters.  Realex Privacy Policy
• In addition to the specific purposes mentioned above, we may also process your details if necessary for compliance with a legal obligation to which we are subject
• To disclose to organisations that perform business functions on our behalf and use the information for analysis including monitoring, measuring and assessing trends.
• To disclose your information for immigration, security and anti-terrorism purposes, if requested by overseas government authorities.

Cookies

We use Cookies on our website pages in order to optimise functionality, for anonymised statistical purposes and to record which of our partners has referred you to us.

A ‘cookie’ is a small piece of information which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer, and by themselves cannot be used to discover the identity of the user.

You can set your browser to notify you when you receive a cookie and you may block cookies by adjusting the settings on your browser. Please note that if you restrict all cookies you may not be able to access or use parts of our site. Unless you have configured your browser to refuse cookies, our system will issue cookies as soon you visit our websites.

You can find more about how cookies are used and opting out of their use at https://ico.org.uk/for-the-public/online/cookies/     

Our cookie policy applies to the following website: https://www.traveleditions.co.uk

You may block cookies by adjusting settings on your browser. Please note that if you restrict all cookies you may not be able to access all or parts of our site. Unless you have configured your browser to refuse cookies, our system will issue cookies as soon you visit our websites.  You can however delete those cookies. 

Types of Cookies

Below you can find out about the types of cookies that there are:

Protecting your data

We ensure that we have appropriate physical and technological security measures in place to protect your information, and that when we out-source any processes that the service provider has necessary security accreditations.

The information you provide to us is held in our reservations and CRM systems, each of which are located on the servers of approved third-party suppliers. These third parties are TigerBay and Radar Marketing.

We are compliant with PCI DSS, which means that we adhere to high security standards in order to protect your payment card details when you make payments to us.

We do not share your personal information with others for marketing purposes.

Transferring information outside the EEA

There are circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA) in order to manage your booking. Transfers to these countries will be protected by appropriate safeguards, namely the use of data protection clauses.

Our service providers will not retain any personal data that we process for longer than is necessary for the purpose of your booking.

Your rights

Your rights under data protection law are:

(a) The right to access;

You have the right to know what personal data we hold about you, where we process it and to be able to access it. We will supply you with a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a fee. 

(b) The right to rectification;

You have the right to have any inaccurate personal data we hold about you rectified and, for the purposes processing a booking, to have any incomplete details completed.

(c) The right to erasure;

In some circumstances, you have the right to have your personal details erased without delay unless we have to comply with a legal obligation. Those circumstances include that your personal data is no longer necessary in relation to the purposes for which we collected it or you withdraw consent for us to process it. 

(d) The right to restrict processing;

You have the right to restrict the processing of your personal data if you contest its accuracy, it was processed unlawfully, or we no longer need the personal data for the purposes of our processing. Where processing has been restricted on this basis, we may continue to store your personal data. 

(e) The right to object to processing

– If the processing is based on the justification ‘necessary for a public interest’ or ‘necessary for the purposes of the legitimate interests pursued by the controller’;
– If personal data is processed for marketing purposes; and
– If personal data is processed for scientific, historical research or statistical purposes

(f) The right to data portability

You have the right to receive your personal data from us in an accessible and readable format.

(g) The right to complain to a supervisory authority

If you believe that the way we process your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your residence, your place of work or the place of the alleged infringement.

(h) The right to withdraw consent

As we can only process your personal information with your consent, you have the right to withdraw that consent at any time. 

You may exercise any of your rights in relation to your personal data by contacting us on 02072510045 or tours@traveleditions.co.uk

Links to other websites

Our website may contain links to websites run by other organisations. This privacy policy applies only to our website. We cannot be held responsible for the privacy policies and practices of other websites.

Marketing communications

We will not contact you for marketing purposes by post, e-mail or phone unless you have given us prior consent to do so.

If you are subscribed to receive our weekly e-newsletter then we track whether you open the message. Unless you have chosen not to download images automatically in your e-mail provider, your opening of the e-mail will report back to our systems that you have read the message. We also employ tracking of any links you click in our messages.

You may unsubscribe at any time. Please contact us on 02072510045 or tours@traveleditions.co.uk to update your marketing preferences. 

Copyright

The contents of www.traveleditions.co.uk are the property of Travel Editions Group Ltd and subject to intellectual property protection. No content of the website may be reproduced, copied, published, distributed or placed onto other websites without our consent.

This policy is reviewed regularly; it was last updated on 1 July 2024.